Terms of service

OVERVIEW

This website is operated by VowWise. Throughout the website, the terms “we,” “us,” and “our” refer to VowWise.

VowWise offers this website, including all information, tools, digital products, downloads, templates, spreadsheets, guides, and services available through the website, to you conditioned upon your acceptance of these Terms of Service.

By visiting our website, purchasing a product, downloading files, or otherwise using our services, you agree to be bound by these Terms of Service, together with our Privacy Policy and Refund Policy.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you must not access the website, place an order, or use our products.

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our digital products and services.

SECTION 1 — ELIGIBILITY AND USE OF THE WEBSITE

By agreeing to these Terms, you represent that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian to use this website.

You may use our website and products only for lawful purposes.

You must not use our website, products, downloads, or services:

For any illegal or unauthorized purpose.
To violate any applicable law or regulation.
To infringe our intellectual property rights or those of another person.
To transmit viruses, malware, or harmful code.
To interfere with the security or operation of the website.
To collect information about other users without permission.
To make fraudulent purchases or payment claims.
To copy, scrape, reproduce, or commercially exploit our website content without permission.

We reserve the right to refuse service, suspend access, or cancel an order where we reasonably suspect fraud, unauthorized use, abuse, or a violation of these Terms.

SECTION 2 — CUSTOMER INFORMATION AND ACCOUNTS

You agree to provide accurate, current, and complete information when placing an order or creating an account.

You are responsible for:

Providing a valid email address.
Ensuring that your email account can receive purchase and download messages.
Maintaining the confidentiality of your account credentials.
All activity conducted through your account.
Updating your contact and billing information when necessary.

We are not responsible for delivery problems caused by an incorrect email address, blocked messages, full inboxes, spam filters, or other issues outside our reasonable control.

You may not sell, transfer, assign, or share your customer account with another person.

SECTION 3 — DIGITAL PRODUCTS

VowWise sells digital products. No physical item will be shipped unless a product page expressly states otherwise.

Our digital products may include:

Google Sheets templates.
Microsoft Excel spreadsheets.
PDF planners, instructions, and checklists.
ZIP folders.
Video tutorials.
Digital guides.
Other downloadable materials.

Product features, included files, formats, compatibility requirements, and instructions are described on the relevant product page.

We make reasonable efforts to present our products accurately. However, colors and visual appearance may vary depending on the device, screen, browser, software version, or display settings used.

We reserve the right to correct errors, update product content, improve functionality, change product descriptions, or discontinue a product at any time.

Any material change will not affect rights that cannot legally be excluded.

SECTION 4 — SOFTWARE AND COMPATIBILITY

Before purchasing, you are responsible for reviewing the product description and confirming that you have access to the required software, equipment, internet connection, and technical ability needed to use the product.

Depending on the product, you may need:

A Google account.
Google Sheets.
Microsoft Excel.
A PDF reader.
Software capable of opening ZIP files.
A supported web browser.
A suitable computer, tablet, or mobile device.

Some features may display or function differently between Google Sheets and different versions of Microsoft Excel.

Unless expressly stated otherwise, our products do not include third-party software, paid subscriptions, devices, printing, or professional installation.

A lack of access to compatible software is not considered a defect when the compatibility requirements were disclosed before purchase.

SECTION 5 — ORDERS AND ACCEPTANCE

Submitting an order constitutes an offer to purchase a product.

An order is accepted when:

Your payment has been successfully processed; and
We send an order confirmation or provide access to the digital product.

We reserve the right to refuse, limit, or cancel an order where:

Payment cannot be verified.
Fraud or unauthorized activity is suspected.
The product price or description contained a material error.
The order violates these Terms.
We are legally required to do so.

Where we cancel an order after payment, we will issue an appropriate refund to the original payment method.

Please review your order carefully before completing your purchase. Digital delivery may begin immediately after payment, so cancellation might not be possible after access has been provided.

SECTION 6 — PRICES, PAYMENTS, AND TAXES

Prices are displayed in the currency shown during checkout.

Prices, promotions, and discounts may change without notice. The price charged will be the price displayed and accepted at the time the order is submitted, subject to the correction of obvious pricing errors.

You agree to provide accurate and authorized payment information.

You represent that:

You are authorized to use the payment method submitted.
The information you provide is accurate and complete.
You will pay all applicable charges associated with your order.

Applicable taxes may be calculated or added during checkout depending on your location and legal requirements.

Banks, card issuers, and payment providers may apply currency-conversion charges or other fees. These charges are controlled by the relevant provider and not by VowWise.

SECTION 7 — DIGITAL DELIVERY

Digital products are generally delivered after successful payment through one or more of the following:

A download page displayed after checkout.
A download link sent by email.
A customer account.
A digital-delivery application.
Another method stated on the product page.

You are responsible for downloading and securely storing your files.

Although access may be described as “instant,” short delays may occur because of payment verification, email delivery, platform maintenance, fraud screening, or technical issues.

If you do not receive your files, contact us at:

vowwise.planners@gmail.com

Please provide your name, order number, and the email address used during checkout.

We may resend, repair, replace, or restore access to eligible files after verifying the order.

SECTION 8 — LICENCE TO USE DIGITAL PRODUCTS

Unless a product page expressly states that a different licence applies, every purchase grants the original buyer a limited, non-exclusive, non-transferable, revocable licence to use the digital product for personal use only.

You may:

Download the product for your own use.
Save reasonable backup copies.
Edit the product for your personal planning needs.
Use the product across your own compatible devices.

You may not:

Resell, redistribute, sublicense, share, or give away the product.
Upload the files to a shared drive, membership platform, marketplace, website, or file-sharing service for access by others.
Claim the product, design, formulas, structure, instructions, branding, or content as your own.
Copy or modify the product for resale.
Convert the product into another format for redistribution or sale.
Use the product as a free gift, lead magnet, bonus, or promotional download.
Share purchase or download links with another person.
Remove copyright, trademark, watermark, or ownership notices.
Use our files to create a competing commercial product.
Use screenshots, previews, or product images for commercial resale without written permission.

Purchasing a product does not transfer ownership of the copyright or other intellectual property rights.

A separate commercial, professional, team, or extended licence applies only when expressly included on the product page or provided to you in writing.

SECTION 9 — INTELLECTUAL PROPERTY

The website and its contents—including product designs, spreadsheet structures, formulas, dashboards, written instructions, photographs, graphics, videos, branding, logos, text, and downloadable files—are owned by or licensed to VowWise and are protected by applicable copyright, trademark, and intellectual property laws.

Except for the limited licence expressly provided in these Terms, no ownership rights are transferred to you.

The VowWise name, logos, product names, designs, and slogans may not be used without our prior written permission.

Unauthorized reproduction, distribution, resale, or commercial exploitation may result in termination of access and appropriate legal action.

SECTION 10 — REFUNDS AND CANCELLATIONS

Purchases are governed by our Return and Refund Policy, available on our website.

Because digital products may be delivered immediately and cannot be physically returned, purchases are generally final after the files have been accessed or downloaded, except where:

A refund is required by applicable law.
The buyer purchased the same product twice by mistake.
The wrong files were provided.
The files contain a verified material defect.
We cannot provide access after reasonable troubleshooting.
The product is materially different from its description.

Nothing in these Terms removes statutory consumer rights that cannot legally be excluded.

Where immediate delivery of digital content requires the customer’s express consent and acknowledgment regarding withdrawal rights, those rights will be handled according to applicable law.

SECTION 11 — PRODUCT SUPPORT

Unless otherwise stated on the product page, your purchase may include reasonable support relating to:

Accessing your download.
Opening the ZIP folder.
Obtaining a replacement copy of a corrupted file.
Following the provided setup instructions.
Reporting a technical problem with the original product.

Support does not include:

Personal wedding-planning services.
Custom spreadsheet development.
Extensive modification or redesign.
Data entry.
Financial, legal, tax, or professional advice.
Training on third-party software beyond the included instructions.
Assistance with unsupported devices or outdated software.

Support availability, scope, and response times may vary.

SECTION 12 — EDUCATIONAL AND INFORMATIONAL PURPOSES

Our products are organizational and informational tools.

They do not constitute legal, financial, tax, accounting, medical, relationship, or professional advice.

Wedding budgets, schedules, checklists, timelines, calculations, estimates, recommendations, and planning information must be reviewed and adapted to your circumstances.

You remain responsible for:

Verifying all dates, payments, deadlines, and calculations.
Reviewing vendor contracts.
Confirming legal requirements.
Protecting your personal information.
Making your own planning and financial decisions.
Maintaining independent backups of important data.

You should consult a qualified professional where appropriate.

SECTION 13 — USER DATA AND BACKUPS

You are responsible for the information you enter into our templates and spreadsheets.

Do not enter highly sensitive information unless you understand and accept the security and privacy practices of the software and storage services you use.

We are not responsible for data loss caused by:

Accidental deletion.
Device failure.
Account loss.
Third-party software.
Cloud-storage interruption.
Incorrect editing.
Unsupported modifications.
Failure to maintain backups.
Unauthorized access outside our reasonable control.

We recommend regularly creating secure backup copies of completed files.

SECTION 14 — THIRD-PARTY SERVICES AND LINKS

Our website or products may refer or link to third-party services, including Shopify, payment processors, Google, Microsoft, YouTube, digital-delivery applications, and other platforms.

These services are operated independently and may have their own terms, privacy policies, technical requirements, and availability.

We do not control and are not responsible for:

Third-party service interruptions.
Changes to third-party software.
Account suspensions imposed by third parties.
Third-party privacy or security practices.
Content or products offered by third parties.
Compatibility changes introduced after purchase.

Your use of a third-party service is governed by that provider’s terms and policies.

SECTION 15 — RELATIONSHIP WITH SHOPIFY

VowWise is powered by Shopify, which enables us to operate our online store and provide the checkout infrastructure used for purchases.

However, all purchases from our store are made directly between you and VowWise.

Shopify is not the seller of our digital products and is not responsible for:

Product content.
Digital delivery.
Customer support.
Refund decisions.
Product performance.
Claims arising from your purchase.

To the fullest extent permitted by law, you release Shopify and its affiliates from claims arising directly from transactions between you and VowWise.

SECTION 16 — REVIEWS, FEEDBACK, AND USER SUBMISSIONS

When you submit a review, testimonial, suggestion, photograph, comment, or other feedback, you represent that:

You have the right to submit it.
It is truthful and not misleading.
It does not violate another person’s rights.
It does not contain unlawful, abusive, defamatory, or harmful material.
Any incentive received in connection with the submission has been disclosed.

You grant VowWise a non-exclusive, worldwide, royalty-free licence to reproduce, display, publish, adapt, and use the submission for operating, improving, and promoting our business.

We may moderate or remove submissions that violate these Terms, but we have no obligation to publish or respond to every submission.

SECTION 17 — PROHIBITED CONDUCT

You must not:

Commit fraud or use an unauthorized payment method.
Abuse refund, dispute, or chargeback procedures.
Circumvent download restrictions.
Attempt to access another customer’s files or account.
Share download links publicly or privately.
Reverse engineer protected product features for resale.
Scrape, crawl, or copy website content using automated tools without permission.
Impersonate another person or business.
Upload malware or harmful code.
Interfere with website security or functionality.
Use our products to violate any law or third-party right.

We may suspend or terminate access where a violation is reasonably suspected.

SECTION 18 — ERRORS AND OMISSIONS

The website may occasionally contain typographical errors, inaccurate descriptions, pricing errors, or omissions.

We reserve the right to:

Correct errors.
Update information.
Cancel an affected order.
Issue a refund where appropriate.

We are not obligated to update every reference immediately unless required by law.

SECTION 19 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the website, services, and digital products are provided “as is” and “as available.”

We do not guarantee that:

The website will always be uninterrupted or error-free.
Every product will satisfy every personal preference.
Every file will work with every device or software version.
Planning tools will prevent mistakes, overspending, delays, or disputes.
Calculations will remain accurate after a customer modifies formulas or structure.
Third-party services will remain available or unchanged.
Use of the product will produce a particular result.

Nothing in this section excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

SECTION 20 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, VowWise and its owners, employees, contractors, affiliates, service providers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential loss arising from your use of the website or digital products.

This includes, without limitation:

Loss of data.
Loss of profits or revenue.
Missed deadlines.
Wedding-planning errors.
Vendor disputes.
Budget overruns.
Loss resulting from incorrect data entry.
Loss caused by modification of formulas or templates.
Third-party software failure.
Inability to access a third-party service.

Where liability cannot be excluded, our aggregate liability relating to a particular purchase will, to the fullest extent permitted by law, be limited to the amount you paid for that product.

This limitation does not apply where liability cannot legally be limited or excluded.

SECTION 21 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless VowWise and its owners, affiliates, contractors, employees, licensors, and service providers from claims, losses, damages, or reasonable expenses arising from:

Your breach of these Terms.
Your unlawful use of the website or products.
Your infringement of another person’s rights.
Your unauthorized resale or redistribution of our products.
Content or data you enter, upload, or share through third-party services.

SECTION 22 — TERMINATION

We may suspend or terminate your access to the website, account, support, download links, or services if you materially violate these Terms.

Termination does not grant permission to continue using, distributing, or selling our intellectual property.

Sections concerning payment obligations, intellectual property, licensing restrictions, disclaimers, limitation of liability, indemnification, and governing law will continue after termination where applicable.

SECTION 23 — PRIVACY

Our collection and use of personal information are governed by our Privacy Policy, available on our website.

Because our store is hosted by Shopify and uses third-party providers, information may be processed by Shopify, payment processors, digital-delivery providers, analytics services, and other providers needed to operate the store.

Please review our Privacy Policy for further information.

SECTION 24 — GOVERNING LAW

These Terms and any separate agreement through which we provide products or services will be governed by the laws applicable in the jurisdiction where VowWise is legally established, without removing any mandatory consumer protections that apply in the customer’s country of residence.

Any dispute will be submitted to the competent courts in the jurisdiction where VowWise is legally established, except where applicable consumer law gives the customer the right to bring a claim in another jurisdiction.

SECTION 25 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed from the Terms.

The remaining provisions will continue in full force.

SECTION 26 — WAIVER

Our failure to enforce any provision of these Terms does not waive our right to enforce it later.

A waiver is valid only when expressly provided in writing.

SECTION 27 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, and any additional terms displayed on a product page or during checkout, constitute the entire agreement between you and VowWise concerning your use of the website and purchase of our products.

Where specific product or promotional terms conflict with these Terms, the more specific terms will apply to that product or promotion.

SECTION 28 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written permission.

We may assign or transfer our rights and obligations as part of a business transfer, restructuring, or sale, subject to applicable law.

SECTION 29 — CHANGES TO THESE TERMS

We may update these Terms when necessary to reflect changes to our products, business practices, technology, or legal obligations.

The current version will be published on this page with an updated effective date.

Material changes will apply prospectively unless applicable law requires otherwise.

Your continued use of the website after updated Terms become effective constitutes acceptance of those changes.

SECTION 30 — CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Trading name: VowWise
Email: vowwise.planners@gmail.com
Website: vowwise.store

Last updated: June 28, 2026