Privacy policy

Last updated: June 29, 2026

VowWise operates this online store and website, including its related content, features, digital products, tools, and services. Throughout this Privacy Policy, “VowWise,” “we,” “us,” and “our” refer to VowWise.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you:

  • Visit or browse our website.

  • Create or use a customer account.

  • Purchase or download a digital product.

  • Subscribe to our marketing communications.

  • Contact us for support.

  • Otherwise interact with our website or services.

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer and sell our digital products.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood the practices described below.

1. PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include anonymous or properly de-identified information.

Depending on how you interact with our website, we may collect the following categories of personal information.

Contact information

This may include:

  • Full name.

  • Email address.

  • Billing address.

  • Country or region.

  • Telephone number, where provided.

  • Customer-support contact details.

Because we sell digital products, we generally do not require a shipping address unless Shopify, a payment provider, tax rules, or another feature requires it.

Order and transaction information

This may include:

  • Products viewed or purchased.

  • Order number.

  • Order date and value.

  • Discount codes used.

  • Payment status.

  • Download and digital-delivery status.

  • Refund or cancellation information.

  • Previous orders and customer history.

Payment information

Payments are processed through Shopify and enabled third-party payment providers.

Depending on the payment method used, payment providers may collect:

  • Credit or debit card details.

  • Billing information.

  • Payment confirmation.

  • Transaction identifiers.

  • Fraud-prevention information.

VowWise does not generally receive or store your complete payment-card number.

Account information

Where customer accounts are available, we may process:

  • Account name.

  • Email address.

  • Login credentials or authentication information.

  • Saved preferences.

  • Order history.

  • Account settings.

Communications

When you contact us, we may collect:

  • The content of your message.

  • Your name and email address.

  • Your order number.

  • Screenshots or files you provide.

  • Information about technical or download issues.

  • Our correspondence with you.

Device and usage information

When you visit our website, we or our service providers may automatically collect:

  • Internet Protocol address.

  • Browser type.

  • Device type.

  • Operating system.

  • Language and time-zone settings.

  • Pages viewed.

  • Links clicked.

  • Referring website.

  • Date and time of visits.

  • Shopping-cart activity.

  • General interaction with our website.

  • Cookie identifiers and similar online identifiers.

Marketing information

Where permitted, we may collect:

  • Marketing-subscription status.

  • Email engagement.

  • Advertisement interactions.

  • Products viewed or added to a cart.

  • Campaign and referral information.

  • Preferences inferred from your interaction with our store.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly from you

For example, when you:

  • Place an order.

  • Create an account.

  • Subscribe to emails.

  • Complete a form.

  • Contact customer support.

  • Submit a review.

  • Request a refund.

  • Provide information during checkout.

Automatically

We may automatically collect information through:

  • Cookies.

  • Pixels.

  • Tags.

  • Local storage.

  • Server logs.

  • Analytics tools.

  • Similar technologies.

From Shopify and service providers

We may receive information from companies that help operate our store, including:

  • Shopify.

  • Payment processors.

  • Digital-delivery providers.

  • Email service providers.

  • Analytics providers.

  • Advertising platforms.

  • Fraud-prevention services.

  • Customer-support providers.

From advertising or business partners

Where permitted by law and depending on the tools enabled on our website, we may receive information from advertising, analytics, social-media, or marketing partners.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

Providing and delivering our services

We use personal information to:

  • Process and confirm orders.

  • Verify payment.

  • Deliver digital files and download links.

  • Provide access to Google Sheets, Excel files, PDFs, ZIP files, tutorials, and other digital materials.

  • Resend download links.

  • Manage customer accounts.

  • Process eligible refunds.

  • Maintain order records.

  • Provide technical assistance.

Digital-product delivery

We may use a digital-delivery service, such as EDP or another enabled application, to provide access to purchased files.

Information shared with a digital-delivery provider may include:

  • Name.

  • Email address.

  • Order number.

  • Purchased product.

  • Payment or fulfilment status.

  • Download activity.

  • IP address or device information where required for security or access control.

This information is used to deliver the purchase, manage downloads, prevent unauthorized sharing, and provide customer support.

Customer support

We use personal information to:

  • Respond to questions.

  • Investigate missing downloads.

  • Troubleshoot file-access problems.

  • Verify purchases.

  • Replace corrupted or incorrect files.

  • Resolve complaints or disputes.

Improving our website and products

We may use information to:

  • Understand how customers use our website.

  • Identify technical problems.

  • Improve store navigation and checkout.

  • Develop new digital products.

  • Evaluate product and campaign performance.

  • Personalize the shopping experience.

Marketing and advertising

Where permitted by law, we may use personal information to:

  • Send promotional emails.

  • Inform you about new products or offers.

  • Measure advertising performance.

  • Display advertisements on other websites or platforms.

  • Create advertising audiences.

  • Show advertisements based on your website activity.

  • Remind you about products left in your cart.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email.

Opting out of promotional communications does not prevent us from sending necessary transactional messages, such as order confirmations, download links, security alerts, or support responses.

Security and fraud prevention

We may process personal information to:

  • Verify transactions.

  • Detect fraudulent or unauthorized payments.

  • Prevent abuse of download links.

  • Protect customer accounts.

  • Investigate chargebacks.

  • Enforce our licence terms.

  • Protect our website and business.

  • Identify suspicious or unlawful activity.

Legal and regulatory purposes

We may use personal information to:

  • Comply with tax, accounting, consumer-protection, and other legal obligations.

  • Respond to lawful government or court requests.

  • Establish, exercise, or defend legal claims.

  • Enforce our policies and Terms of Service.

  • Maintain records required by law.

4. LEGAL BASES FOR PROCESSING

Where the law requires us to identify a legal basis, we may process personal information on one or more of the following grounds:

Contract

Processing may be necessary to:

  • Accept and fulfil your order.

  • Process your payment.

  • Deliver your files.

  • Provide customer support.

  • Manage your customer account.

Legitimate interests

We may process information where reasonably necessary for legitimate business interests, including:

  • Preventing fraud.

  • Securing our website.

  • Improving products and services.

  • Understanding store performance.

  • Protecting our intellectual property.

  • Providing customer support.

We consider and balance these interests against your privacy rights.

Consent

We may rely on your consent for activities such as:

  • Non-essential cookies.

  • Certain marketing communications.

  • Certain forms of personalized advertising.

  • Processing that legally requires consent.

You may withdraw consent at any time, although withdrawal does not affect processing that occurred before consent was withdrawn.

Legal obligations

We may process information when required to comply with applicable laws, regulatory requirements, tax obligations, court orders, or other lawful processes.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

  • Keep the website functioning.

  • Remember cart contents and preferences.

  • Enable secure checkout.

  • Authenticate customer accounts.

  • Detect fraud.

  • Measure traffic and performance.

  • Understand visitor behaviour.

  • Support marketing and advertising.

  • Measure advertising conversions.

Essential cookies

Essential cookies are necessary for features such as:

  • Store operation.

  • Checkout.

  • Security.

  • Payment processing.

  • Account authentication.

  • Cart functionality.

  • Fraud prevention.

These cookies may operate without consent where permitted by law.

Analytics cookies

Analytics technologies help us understand how visitors use our store and improve performance.

Advertising cookies and pixels

Where enabled and permitted, advertising technologies may be used to:

  • Measure advertising campaigns.

  • Understand which advertisements result in purchases.

  • Show relevant advertisements.

  • Build or measure advertising audiences.

  • Retarget visitors who interacted with our store.

Depending on the tools installed, these may include technologies provided by platforms such as Meta, Pinterest, Google, TikTok, or other advertising providers.

The actual providers used may change over time according to the integrations enabled on our store.

Your cookie choices

Depending on your location, you may be able to manage your cookie preferences through the cookie banner or privacy controls displayed on our website.

You can also adjust browser settings to block or delete cookies. Blocking certain cookies may prevent parts of the website from working correctly.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where necessary to operate our business and provide our services.

Shopify

Our store is hosted by Shopify.

Shopify processes information relating to:

  • Store access.

  • Checkout.

  • Orders.

  • Payments.

  • Fraud prevention.

  • Customer accounts.

  • Analytics.

  • Store functionality.

  • Privacy preferences.

Shopify may process information in countries other than your country of residence.

Payment providers

We disclose information to payment providers to:

  • Process transactions.

  • Authenticate payment methods.

  • Detect fraud.

  • Manage refunds.

  • Handle payment disputes.

Digital-delivery providers

We may disclose information to EDP or another digital-delivery provider to:

  • Generate download links.

  • Deliver purchased files.

  • Record fulfilment.

  • Apply download limits.

  • Prevent unauthorized access.

  • Troubleshoot delivery issues.

Technology and business providers

We may share information with vendors that provide:

  • Website hosting.

  • Cloud storage.

  • Email delivery.

  • Customer support.

  • Analytics.

  • Security.

  • Fraud detection.

  • Accounting.

  • Marketing.

  • Advertising.

  • Technical maintenance.

These providers may use personal information only as permitted by their agreements, their privacy policies, and applicable law.

Advertising and marketing partners

Where permitted and depending on your privacy choices, we may share identifiers or online activity with advertising and marketing platforms to:

  • Measure campaigns.

  • Deliver targeted advertising.

  • Create advertising audiences.

  • Understand customer acquisition.

Legal disclosures

We may disclose information where reasonably necessary to:

  • Comply with applicable law.

  • Respond to a subpoena, court order, or lawful request.

  • Protect our rights or property.

  • Prevent fraud or unlawful activity.

  • Protect customers or other persons.

  • Enforce our agreements.

Business transactions

If our business is involved in a merger, acquisition, financing, restructuring, sale, insolvency, or transfer of assets, personal information may be disclosed as part of that transaction, subject to applicable law.

We do not disclose personal information in exchange for money in the ordinary meaning of a sale. However, certain privacy laws may define sharing information for targeted advertising as a “sale” or “sharing,” even where no money is exchanged.

7. RELATIONSHIP WITH SHOPIFY

Shopify collects and processes personal information about your access to and use of our store to provide and improve Shopify’s services.

Information submitted through our store may be transmitted to Shopify and other service providers that may be located outside your country.

Shopify may also use information from your interactions with our store, other merchants, and Shopify to provide certain enhanced features, subject to Shopify’s own privacy practices.

For information about how Shopify processes customer information or how to exercise rights relating to information controlled by Shopify, please review Shopify’s Consumer Privacy Policy and Privacy Portal.

8. THIRD-PARTY WEBSITES AND SERVICES

Our website or products may contain links to third-party services, including:

  • Google Sheets.

  • Microsoft Excel.

  • YouTube.

  • Social-media platforms.

  • Payment providers.

  • Cloud-storage providers.

  • Other websites or applications.

We do not control the privacy, security, or data practices of unaffiliated third parties.

When you use a third-party service, your information is governed by that provider’s own privacy policy and terms. We encourage you to review those policies before providing personal information.

9. INTERNATIONAL DATA TRANSFERS

We are based in Morocco and use service providers that may process information in other countries.

Your personal information may therefore be transferred to, stored in, or processed in countries outside your place of residence, including countries that may have different data-protection laws.

Where required, transfers from the European Economic Area, United Kingdom, or other regulated jurisdictions may rely on approved legal safeguards, such as:

  • Adequacy decisions.

  • Standard Contractual Clauses.

  • Contractual protections.

  • Other lawful transfer mechanisms.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on factors such as:

  • The duration of the customer relationship.

  • Whether you maintain an account.

  • The need to provide download access.

  • Fraud prevention.

  • Tax and accounting obligations.

  • Legal and regulatory requirements.

  • Resolving disputes.

  • Enforcing agreements.

  • Protecting intellectual property.

For example, order and transaction records may be retained for the period required by tax, accounting, consumer-protection, or other applicable laws.

When information is no longer reasonably required, it may be deleted, anonymized, or securely retained where deletion is not technically or legally possible.

11. SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

These measures may include:

  • Secure checkout.

  • Access restrictions.

  • Account authentication.

  • Fraud detection.

  • Encryption provided by Shopify and payment providers.

  • Limited access to customer information.

  • Security monitoring.

However, no online system, transmission method, or storage method is completely secure. We cannot guarantee absolute security.

Do not send sensitive payment information, passwords, or confidential data through unsecured email or social-media messages.

You are responsible for keeping your account credentials secure and should not share passwords or download links with others.

12. CHILDREN’S PRIVACY

Our website and products are not directed at children under the age required to enter contracts or consent to data processing in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us without appropriate authorization, contact us at:

vowwise.planners@gmail.com

We will take reasonable steps to investigate and delete the information where required.

13. YOUR PRIVACY RIGHTS

Depending on where you live, you may have some or all of the following rights:

  • The right to know whether we process your personal information.

  • The right to request access to your information.

  • The right to request correction of inaccurate information.

  • The right to request deletion of information.

  • The right to receive a portable copy of certain information.

  • The right to object to certain processing.

  • The right to restrict certain processing.

  • The right to withdraw consent.

  • The right to opt out of targeted advertising.

  • The right to opt out of the sale or sharing of personal information as defined by applicable law.

  • The right to appeal certain decisions regarding a privacy request.

  • The right to complain to a data-protection authority.

These rights may be limited by exceptions under applicable law.

For example, we may need to retain certain information to:

  • Complete an order.

  • Comply with tax or accounting laws.

  • Prevent fraud.

  • Resolve a dispute.

  • Establish or defend a legal claim.

  • Enforce our agreements.

14. HOW TO EXERCISE YOUR RIGHTS

You may submit a privacy request by emailing:

vowwise.planners@gmail.com

Please include:

  • Your name.

  • The email address used for your order or account.

  • The type of request.

  • Any information needed to identify the relevant order or account.

We may need to verify your identity before completing a request. We will only request information reasonably necessary for verification.

You may authorize another person to submit a request on your behalf where permitted by law. We may require proof that the person is authorized to act for you.

We will respond within the period required by applicable law.

We will not unlawfully discriminate against you for exercising your privacy rights.

15. MARKETING COMMUNICATIONS

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the message.

You may also contact us at:

vowwise.planners@gmail.com

After unsubscribing, you may continue to receive transactional or administrative communications, including:

  • Order confirmations.

  • Download links.

  • Account notices.

  • Security messages.

  • Refund updates.

  • Customer-support responses.

16. GLOBAL PRIVACY CONTROL AND DO NOT TRACK

Where required and supported by Shopify, we may recognize Global Privacy Control signals as requests to opt out of certain sales, sharing, or targeted advertising for the browser or device sending the signal.

Because there is no universally accepted standard for other “Do Not Track” signals, our website may not respond to all such signals.

17. COMPLAINTS

Questions or complaints about our privacy practices may be sent to:

vowwise.planners@gmail.com

We will review and respond to complaints within a reasonable period.

Depending on your location, you may also have the right to submit a complaint to your local data-protection or privacy authority.

For customers in the European Economic Area or United Kingdom, this may include the supervisory authority in the country where you live, work, or believe a privacy violation occurred.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business.

  • New services or integrations.

  • Changes to Shopify functionality.

  • Changes in legal requirements.

  • Changes to our privacy practices.

The updated version will be posted on this page with a revised “Last updated” date.

Where legally required, we will provide additional notice of material changes.

19. CONTACT INFORMATION

For privacy questions, requests, or complaints, contact:

Business name: VowWise
Email: vowwise.planners@gmail.com
Website: vowwise.store
Location: Taounate, Taounate, 34000, Morocco

For purposes of applicable data-protection laws, VowWise is the controller of the personal information described in this Privacy Policy, except where another provider independently determines how and why it processes information.

Last updated: June 29, 2026